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Hello everyone!!!!!
All my Prizes are still "on hold" since August 20th, including those taken from the shop (which are normally validated in 1 to 2 days).
Is this the case for everyone or have you validated or received lots since August 20?
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ππ Thank you
, I received my cheque for Wire asked 1 week ago super Good evening π Congratulations for you and good continuation πy): Have a nice evening π€
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ππ Thank you
, I received my cheque for Wire asked 1 week ago great
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Hello, π I
received a message from Customer Service (^_^):
*****
It is true that we have fallen a little behind following the summer closure of the company. In addition, we have had a stock problem but don't worry, your win is being received in our services and you will soon receive it.
We apologize for the inconvenience caused and thank you for your understanding.
We remain at your entire disposal.
Sincerely,
the MadWin Team
*****
I am reassured, I will wait... Thanks to all ππ Good evening πΉ
Well that 's it, that's it! πy): Good continuation and good end of the evening π€
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Hello, π I
received a message from Customer Service (^_^):
*****
It is true that we have fallen a little behind following the summer closure of the company. In addition, we have had a stock problem but don't worry, your win is being received in our services and you will soon receive it.
We apologize for the inconvenience caused and thank you for your understanding.
We remain at your entire disposal.
Sincerely,
the MadWin
Team *****
I am reassured, I will wait... Thank you all ππ
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Hello ππ Thank
you very much for your answers ππ I will wait until the end of the month and then I will contact customer service....
See you soon ππ πΉπΉπΉ
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Hello cricri04
I have a prize validated since July 11 but which is still not sent when I have already received the prize won on August 19 π€π€π€π€π€π€π€π€_ Good evening Floower. ....... Contact the customer service department for more information on this delay πy): In the event that a pasted copy of the Rules and Regulations is foundRules and Regulations DreamCentury DreamCentury Entertainment, in particular due to a stock shortage of one of its suppliers or the reorganization or judicial liquidation of the latter, unable to deliver the lot chosen or won by the member, the member will be notified by email and by the customer service as soon as possible and his earnings will be replaced by earnings of equivalent or greater value. This replacement may be made in kind or in MadPoints (allowing the player to choose a prize equivalent or greater value in the Prizes section of the MadWin website). DreamCentury Entertainment will under no circumstances hand over the equivalent value of a prize in cash or exchange it for other lots. So no worries for you. Have a good evening π€
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Good evening, flower!
Following the message from cricri, wait a little longer or ask the Customer Service for more information? And I reassure you if a prize is unfortunately out of stock, MadWin will refund you.
Have a good evening
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Hi Flower,
for my part, everything is back to normal. After contacting customer service, my batches were validated and sent the next day!
If your prize has been validated, there is no problem... probably a stock shortage, but I'm sure the team is already on it. If you find the time is too long, you can always try to see what is happening in your particular case by contacting customer service.
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Hello cricri04
I have a prize validated since July 11 but which is still not sent when I have already received the prize won on August 19 π€π€π€π€π€π€π€π€
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